Please review this emergency response app periodically, so you will be prepared to rapidly and effectively manage any emergencies. If you find any of the procedures contained in this app to be unclear, please speak with your manager.
Every emergency poses a unique and ever-changing combination of factors and challenges, so no guide can ever be 100% complete. Plan ahead. Safety is a responsibility that we all share.
DIAL 9-1-1 and say:
EMERGENCY CALLS – FIRE/POLICE/MEDICAL – 9-1-1
Know the Following:
Your room number
Your building name
If you discover fire or smoke, get away from the area!
SUDDEN OR SEVERE FLOODING:
SLOW RISE FLOODING:
MINOR/LOCAL/HAZMAT INCIDENT IN A BUILDING:
If a chemical is reacting in any way, is generating gas or fumes, represents a fire hazard, or is toxic:
MAJOR/AREA WIDE/HAZMAT INCIDENT:
If a spill occurs outside our building that could affect our building, the Incident Commander will make a decision to Shelter-in-Place or Evacuate depending upon information received. Follow the Shelter-in-Place Hazmat procedures below if requested to do so:
If you witness a protest, demonstration or civil disobedience:
If walking past the demonstration:
Move (RUN): Away from the violence. Put time and distance between you and the intruder.
Evacuate (RUN): If safe to do so, immediately evacuate away from the building and get to a safe place taking as many people with you as possible. Don’t let others slow you down.
Respond (Hide/Fight): If you cannot escape, respond to the threat. Lockdown, barricade doors, prepare to fight back!
Inform: Call 9-1-1. If possible, let others know there is a threat.
Know the following:
Your Room Number:
Treat: Provide care for the wounded. STOP THE BLEED! Don’t wait for first responders to arrive. Immediately start medical care for yourself and others using pre-staged lifesaving equipment.
IN A FULL BUILDING EVACUATION:
Bomb Threat General Information: In almost all cases bomb threats are false, and a building evacuation is not necessary. The amount of explosives necessary to harm this building and its occupants would need to be quite large. However, the safety of our community is always our primary consideration. When a bomb threat is received notify public safety immediately and inform facility leadership.
There are three basic tactics to utilize during a bomb threat. First, ignore the threat completely – in the case of, say a child’s voice laughing with other children in the background. Second, conduct a search of the area by occupants who are familiar with that area. Third, conduct a partial or full evacuation of the building and a search of the building by trained law enforcement personnel along with bomb detection equipment and dogs.
If you do find a suspicious package, do not touch it or move it. Evacuate the area and go to the EMERGENCY CALLS SECTION and call it in.
Always notify law enforcement of a bomb threat – even if you think it’s a hoax.
Remain calm and try to keep caller on the line. CALL 9-1-1
NOTE EXACT WORDS OF CALLER.
Questions to ask caller:
Note the following:
Was caller male or female?
Was caller’s voice familiar?
Did caller read a prepared statement?
Was caller well spoken?
What was approximate age of caller?
Telephone number where call was received:
Time call received:
Date call received:
Your telephone number:
Know the following:
Occupants shall take their personal belongings and shall proceed to the nearest evacuation routes. Occupants shall take portable emergency kits as able in an evacuation.
If occupants or visitors are not in their regular work areas, they will evacuate immediately using the nearest exit or in the same manner as the group they are with. Walk in an orderly fashion quickly and quietly. Stay calm.
When the “ALL CLEAR” is received and it is safe to re-enter the buildings, each rally point group will be notified by the building leadership or designee when it is clear to re-enter the building.
Persons with hearing impairments may not hear emergency alarms – communicate that there’s an emergency by:
People using crutches, canes or walkers
INCIDENT CHECKLIST – RECOVERY
Note the Following:
The Incident Commander (IC) sets the priorities for the event and determines which teams, branches, and divisions are used in the ICS tree above to manage the event. What does he or she want to see accomplished and in what priority order? The other division and section members will conduct the follow-through. Frequent meetings between the IC and the other OICs/Team Leaders of the various divisions and sections are necessary to keep everyone updated as the priorities change and to guard against duplication of effort.
The Incident Commander also demobilizes the organization, closing the various divisions and teams as the incident winds down.
Public Information Officer (PIO) – One of the most critical functions and is almost necessary all of the time.
Critical functions are:
Pre-Plan for Media Briefings:
Pre-Plan for Potential Questions the Media Might Ask:
Liaison – A designated contact person who makes contact with all of the agency representatives the company may need for an incident. The Liaison OIC has to maintain contact with anyone who can assist in the management of this incident. Also, their other function is to keep higher management and all of the other agencies’ command centers informed as to the progress of the incident at the location.
Safety Officer – This position has the authority of the Incident Commander and is charged with operational safety. Their job is to ensure that occupants are completing tasks in the safest possible manner by inspecting the area to check on the welfare of all occupants involved and to stop any form of unsafe behavior.
The Four Major Division Assignments:
Operations: This assignment involves the teams out in the field handling tasks. The Operations OIC is responsible for naming the teams needed to handle the incident. Under the Operations OIC you can have such sub-teams as: Damage Assessment Team, Building Repair Team, Evacuation Teams, Inner and Outer Perimeter Teams, Security Teams, etc. Each team will have a designated Team Leader reporting to the Operations OIC.
Intelligence/Planning: This assignment has two key tasks –
Logistics: Person/s assigned to this task are known as “the bullets, bread, beans, and butter” people. They are charged with obtaining all of the items that have been determined that will be needed such as batteries, chain link fence, car rentals, generators, toilets, food, etc. Additionally, this includes fulfilling staffing needs for this operation which potentially could include calling off-duty staff or by asking for mutual aid from other off-site company locations. All staff should be replaced every twelve hours, including all of the command staff, support, and field personnel. Logistics is such a significant task for most agencies that it is important to create a logistics team to handle it.
Logistics is also in charge of maintaining a “Staging Area.” This will be the central location for all supplies to be delivered and for staff signing in prior to their actual assignment. Once called for, the items and personnel will leave the control of Logistics and will be sent to their appropriate teams or positions.
Finance/Administration: This assignment has two key responsibilities –
Know the Following:
How Initiated: If fire alarm is activated or smoke/fire is seen.
Event: LOCKDOWN/BARRICADE (Act or threat of violence in Building)
How Initiated: If lockdown/barricade is initiated or in response to a stimulus such as screaming, gunshots, or a suspicious person is seen in Building.
Event: SECURE BUILDING (Act or threat of violence near Building)
How Initiated: If a secure Building is initiated or you become aware of a threat in close proximity to the Building.
Event: SHELTER-IN-PLACE (Severe weather or HazMat event)
How Initiated: If a command is given to shelter-in-place or you become aware of a shelter-in-place warning by authorities.
Event: RALLY POINT (Initial location occupants are moved to for safety near Building – minimum safe distance 300 feet)
How Initiated: If a command is given for the Building to be evacuated or in response to a fire alarm or other incident.
THREAT OF VIOLENCE
**** In all circumstances, call 9-1-1 and report the event to Building administrators ****